Will Collier-Byrd

IP Engineering and Architecture leader with deep experience building content and service provider networks

[email protected] | linkedin.com/in/hwcb | (864) 525-0912

Work Experience

Facebook, Menlo Park CA

Present: Manager, Network Engineering – IP Engineering

  • Led a multidisciplinary engineering team responsible for the architecture and engineering of Facebook’s global IP networks, including our peering edge and CDN and our in-house developed SDN, Expresss Backbone

12/13 – 03/18: Network Engineer – IP Engineering

  • Led the architecture, design, and build out of one of the worlds largest global IP networks
  • Hired and onboarded a new technical program management team to support the Backbone Engineering (IP, Terrestrial, and Subsea longhaul) programs

Windstream Communications, Greenville SC

02/10 – 12/13: Network Engineer – IP Engineering

  • Developed and implemented network integration plans for the NuVox, KDL, Norlight, and Paetec acquisitions resulting in over $75 M in synergies
  • Created a network failover plan to baseline performance and identify gaps resulting in a 20% outage reduction and improving recovery times by 40%

NuVox Communications, Greenville SC (Acquired by Windstream Communications)

07/08 – 02/10: Network Engineer – IP Engineering

  • Planned, executed, and operated a scalable multi-provider IP transit, peering, and traffic engineering plan that tripled in growth over two years and provided a $10 M reduction in long-haul circuit costs
  • Developed and deployed a custom Arbor Networks Peakflow SP installation providing automated DoS/DDoS mitigation, DPI, and reporting on IP transit and peering at an 85% cost savings

01/05 – 07/08: Lead IP Networking Analyst – IP Operations Center

  • Key member of the “Tiger Team” responsible for development, trials, training, and deployment of the MPLS VPN (dynamic routing, inter-AS options A, B, and C, multicast, and QoS), VoIP, and WiMAX products
  • Wrote business plan and worked directly with Senior Management to obtain funding and assemble a team to replace EOL, EOS, and failing network equipment reducing chronic outages by 80% over 3 years
  • Authored test plans used in software evaluation and selection reducing upgrade cycles by 75% and improving identification of network impacting bugs by 60%

07/01 – 01/05: Lead Data Technician – Network Management Center

  • Identified Web Hosting cost savings measures resulting in $200 K yearly savings
  • Authored and instituted the first departmental support tools and training programs reducing MTTR by 2 hours and ACD times by 3 minutes
  • Created customer support guides for the NuVox web portal reducing call volume by 15%

Innova Communications LLC, Clemson SC

03/00 – 06/01: Supervisor – Technical Support

  • Assembled and trained an in-house Web Development support team saving $120 K yearly and generating $80 K in new revenue
  • Authored and implemented training documentation and customer facing support websites reducing call volume by 10% and ACD times by 5 minutes