Will Collier-Byrd

Will Collier-Byrd


IP Engineer / Architect with 15+ years progressive experience designing and maintaining service provider and telecommunications networks

[email protected] | http://linkd.in/WdNEAL | (864) 525-0912

Skills & Education

  • Specialties: Expert knowledge of the Cisco (IOS / IOS XE / IOS XR) and Juniper (Junos) service provider routing and switching platforms in addition to deep BGP, OSPF, IS-IS, MPLS, next-hop redundancy protocols (VRRP, HSRP, GLBP), QoS, and VoIP experience
  • Certifications: Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate Junos (JNCIA-Junos), Cisco BGP (642-661), Cisco SWITCH (642-813)
  • Formal Training: Configuring BGP on Cisco Routers, Implementing Cisco MPLS, Implementing Cisco QoS, Cisco IOS XR, Juniper JNCIS, Cisco ONS 15454

Work Experience

Facebook, Menlo Park CA

12/13 – Present: Backbone Network Engineer – Network Engineering

Windstream Communications, Greenville SC

02/10 – 12/13: Engineer III – Data Engineering – Network Design

  • Developed and implemented network integration plans for the NuVox, KDL, Norlight, and Paetec acquisitions resulting in over $75 M in cost savings
  • Collapsed 9 RPSL databases and developed a web-based front-end utilizing IRR tools and the RADb API providing a single interface for routing assets management
  • Designed, tested, and deployed an 11 site 5,000+ user geographically redundant VoIP platform supporting all company call centers

NuVox Communications, Greenville SC (Acquired by Windstream Communications)

07/08 – 02/10: Internetworking Engineer – IP Operations Center

  • Planned, executed, and operated a scalable multi-provider IP transit, peering, and traffic engineering plan that tripled in growth over two years providing a $10 M reduction in long-haul circuit costs
  • Developed and deployed a custom Arbor Networks Peakflow SP installation providing automated DoS/DDoS mitigation, DPI, and reporting on IP transit and peering at an 85% cost savings

01/05 – 07/08: Lead IP Networking Analyst – IP Operations Center

  • Worked on product development, trials, training, and deployment of the MPLS VPN (dynamic routing, inter-AS options A, B, and C, multicast, and QoS), VoIP, and WiMAX products
  • Authored a business plan and worked directly with Senior Management to obtain funding and assemble a team to replace EOL, EOS, and failing network equipment reducing chronic outages by 80% over 3 years
  • Authored test plans used in router software evaluation and selection reducing upgrade cycles by 75% and improving identification of network impacting bugs by 60%

07/01 – 01/05: Lead Data Technician – Network Management Center

  • Identified Web Hosting cost savings measures resulting in $200 K yearly savings
  • Authored and instituted the first departmental support tools and training programs reducing MTTR by 2 hours and ACD times by 3 minutes
  • Created customer support guides for the NuVox web portal reducing call volume by 15%

Innova Communications LLC, Clemson SC

03/00 – 06/01: Supervisor – Technical Support

  • Assembled and trained an in-house Web Development support team saving $120 K yearly and generating $80 K in new revenue
  • Authored and implemented training documentation and customer facing support websites reducing call volume by 10% and ACD times by 5 minutes