Sara Collier-Byrd


[email protected]
(864) 567-1848
LinkedIn

PMP-certified technical project manager with a background in infrastructure deployment, network engineering and operations, service delivery, business process design, and training curriculum development

Experience


Google

01/17 – Present: Program Manager

  • Led many teams to architect and introduce new transformational technologies for Google’s international backbone network
  • Optimized NPI and EoL processes by developing and championing a TPM engagement model and standards for the NetOps organization
  • Created a suite of project management tools and templates to establish consistency among cross-functional teams
  • Unified project management efforts under one tool, delivering training and support artifacts, to align resources and forecast budgets, timelines, and personnel
  • Organized vendor-specific organization-wide training spanning 3 continents

Google Fiber

02/16 – 01/17: Program Manager

  • Created a scalable national model for deploying video contribution feeds leveraging multicast technology reducing labor and material costs by 90%
  • Developed deployment plans, including cost modeling, and drove deployment efforts for Google Fiber’s inaugural deployment efforts leveraging existing 3rd party fiber infrastructure
  • Co-developed a national $11M hub and spoke sparing strategy
  • Worked cross-functionally with the NOC and logistics to revamp the RMA process, providing documentation and delivering training to the NOC and local NDO teams
  • Authored and distributed organization-wide newsletters to streamline efforts across the organization and establish metrics
  • Managed a 150+ project pipeline and drove full deployment lifecycle from city launch to network acceptance

Windstream / NuVox

08/14 – 01/16: Program Manager

  • Led cross-functional initiative to forklift a 47 state transport network enabling the business to provide a new range of products and more reliable service to migrated EIA, FttT, and DSL customers
  • Worked with Engineering and Marketing to develop the IPTV launch strategy and upgrade the BNG architecture to provide a redundant, high-availability service
  • Managed large-scale, multi-phased MPLS VPN and VPLS deployments with cloud services, firewall, and VoIP for internal, enterprise, and government clients
  • Designed processes and procedures to deliver a unified product set across twelve acquired networks

04/02 – 08/14: NOC Engineer / Network Analyst / Hostmaster / Tech Lead

  • Recovered more than 600 hours of recurring annual training by developing an automated compliance training system
  • Authored root cause analysis reports to the FCC while enforcing compliance throughout the company
  • Designed post-acquisition integration workflows
  • Established training and standards across multiple organizations
  • Provisioned and supported IP, voice / VoIP, and website-related services
  • Built an automated system to guide customers through domain transfer as well as DNS and email migration
  • Developed an auditing procedure to remove unbilled domains from the registrar account yielding tens of thousands in savings annually
  • Maximized support response to customers by developing a biweekly training and testing program on DNS, web-hosting, email, dialup, ISDN, DSL, modems, TCP/IP, routers, switches, the OSI model, firewalls, browsers, email clients, FTP clients, and Linux

Education


  • Ashford University: BA, English – 2013 – 2016
  • Clemson University: 1998 – 2000
  • Juniper Foundational: IJOS, JRE, JIR: 2017
  • Alchemy for Leaders
    • The Leader As Coach – 2012
    • Leaders Master Class – 2013
  • Greenville Technical College
    • Supervisory Certificate Series – 2012
    • CCNA Bootcamp – 2012
    • Network+ Bootcamp – 2012
  • Google Training: Agile PLM Self-Study Series | Facilitating Over Hangouts | FTTx Technician Essentials (Fiber Academy) | Foundations of Project Management at Google | iCentral Series | Intro to PLX | Learning Theory and Application | Life of T/PgM | PMP Master Class | Stretch | Tableau New User Training | Training & Facilitation Essentials | Training Design Bootcamp | Training Facilitation Bootcamp

Recognition


  • 2019 – Google – Awarded 4 Peer Bonuses, 1 Kudos
  • 2018 – Google – Awarded 2 Peer Bonuses
  • 2017 – Google – Awarded 2 Peer Bonuses
  • 2016 – Google – Awarded 4 Peer Bonuses
  • 2005 – NuVox – Premier Circle of Excellence
  • 2004 – NuVox – Circle of Excellence